Privacy Policy

1. Who we are

GetNative is provided by Utterware (UTTERWARE SRL, CUI 50658798, Trade Register No. J2024028352002, EUID ROONRC.J2024028352002, registered in Bucharest, Romania). Utterware is the controller of your personal data under the EU General Data Protection Regulation (GDPR). In this policy, “we”, “us” and “our” mean Utterware.

For any privacy question or request, email [email protected].

2. What we collect

Account information

Your email address, your name if you give it at sign-up, and how you sign in (email and password, Apple or Google). Passwords are handled by our sign-in provider and stored only in hashed form; we never see them.

Practice preferences

Your target accent (American or British English), reader voice, level, practice goal, and the date you agreed to AI processing.

Voice recordings

When you record, your audio is sent from the app to our server and on to Microsoft Azure Speech for scoring. It is held only in memory while it is scored and is then discarded. We do not store recordings.

Practice results

Your scores, word and sound feedback, the practice sentence or prompt, the text transcript of your spoken answers, how much recording time you used each week, your daily focus and streak. This is what lets you see your progress and history.

Subscription information

Whether you have GetNative Pro, which plan, and whether you are on a free trial. Payments are handled entirely by Apple or Google; we never receive your card or payment details.

Usage analytics

Events about how the app is used, for example finishing an onboarding step, starting a practice session or a trial, and a score range (such as “70–79”), linked to your account ID. Analytics never include your recordings or transcripts.

Crash and error reports

When something goes wrong: the error, your device model, operating system, app version and an anonymous device identifier. Error reports never include your recordings or transcripts.

Account deletion feedback

If you tell us why you are deleting your account, we keep only a count of each reason, not who chose it.

3. How we use it, and our legal bases

• To provide GetNative (your account, practice, scoring, progress and subscription): necessary to perform our contract with you.
• To send your practice to AI services for scoring and feedback: your consent, which you give in the app and can withdraw at any time in You › Privacy. Without it, recordings can’t be scored.
• To understand and improve the app, fix errors and keep it secure, including a weekly limit on scored recording time to prevent abuse: our legitimate interests in running a reliable service.
• To send account emails (confirming your email, resetting your password): necessary to perform our contract with you.

We do not use your data for advertising, and we do not make decisions about you that have legal or similarly significant effects based solely on automated processing.

4. AI processing

GetNative uses two AI services to score and coach your practice:

• Microsoft Azure Speech receives your recordings to transcribe them and assess pronunciation and fluency. It also produces the AI reader voices you hear; these are synthetic voices, not recordings of real people.
• OpenAI receives the text transcript of your spoken answers to suggest a stronger answer. It also writes practice sentences and speaking prompts, which contain no personal data. OpenAI never receives your audio.

Both act as our processors under their business terms, which do not allow them to use this data to train their models. AI feedback can be wrong; treat it as practice guidance, not an official assessment.

5. Who we share it with

We share personal data only with service providers that process it on our behalf, under contracts that require them to protect it:

• Supabase: accounts and sign-in.
• Cloudflare: our servers, database and storage.
• Microsoft Azure: speech scoring and AI reader voices.
• OpenAI: suggested answers and practice content.
• RevenueCat: subscription status, alongside Apple and Google, which process your purchases.
• Apple and Google: “Sign in with Apple” and Google sign-in, if you use them.
• PostHog (EU hosting): usage analytics.
• Sentry (EU hosting): crash and error reports.
• Brevo: sending account emails.

We may also disclose information if the law requires it. We do not sell your personal data.

6. International transfers

Some of these providers process data outside the European Economic Area, including in the United States. Where they do, transfers are protected by the European Commission’s Standard Contractual Clauses or the EU–US Data Privacy Framework.

7. How long we keep it

• Recordings: discarded as soon as they are scored.
• Account, preferences and practice results: until you delete your account.
• Analytics and error reports: kept for the provider’s standard retention period, then deleted.
• Backups: deleted data can remain in backups for a short period before it is overwritten.

8. Your rights

You can ask us to access, correct, delete or export your personal data, to restrict or object to how we use it, and you can withdraw your consent at any time without affecting processing that took place before. To use these rights, see Privacy Choices or email [email protected]. We reply within one month.

You also have the right to complain to a data protection authority, in Romania the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (dataprotection.ro), or the authority where you live.

9. Deleting your account

In the app, go to You and tap Delete account. This deletes your account, preferences and practice history from our systems. Data held by our analytics, error-reporting and subscription providers is deleted or anonymised under their retention periods. Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings. You can also ask us to delete your account by email; see Privacy Choices.

10. Children

GetNative is not intended for children under 13, and we do not knowingly collect data from them. If you are under the age of digital consent where you live (16 in Romania), you need permission from a parent or guardian to use GetNative. If you believe a child has given us personal data, contact us and we will delete it.

11. Security

Data is encrypted in transit, access to it is limited to what is needed to run the service, and recordings are never written to storage.

12. Changes to this policy

If we change this policy, we will update the date above, and for significant changes we will tell you in the app. If what we send to AI services changes, the app will ask for your consent again.

13. Contact

UTTERWARE SRL, Bucharest, Romania. Email: [email protected].