Delete your GetNative account
In the app (fastest)
- Open GetNative and go to the You tab.
- Scroll down and tap Delete account, then confirm.
Your account is deleted straight away.
Without the app
Email [email protected] from the email address you use for GetNative, with the subject “GetNative account deletion request”. If you signed in with Apple and hid your email, tell us that and we will help you confirm the account. We may ask you to confirm the request, and we complete it within 30 days.
What is deleted
- Your account: email, name and sign-in details.
- Your preferences: accent, reader voice, level, goal and AI consent.
- Your practice history: scores, feedback, transcripts, weekly usage, daily focus and streak.
What is kept, and for how long
- Recordings: there are none to delete; they are discarded as soon as they are scored.
- Usage analytics and error reports are deleted or anonymised under our providers’ retention periods.
- Records of purchases are kept by Apple or Google, and by us where tax law requires it.
- Backups can hold deleted data for a short period before it is overwritten.
Subscriptions: deleting your account does not cancel GetNative Pro. Cancel it in your App Store or Google Play account settings.
Turn off AI scoring
In the app, go to You › Privacy › AI scoring and turn it off. Your recordings will no longer be sent to Microsoft Azure Speech, or your answers to OpenAI, until you agree again; practice can’t be scored meanwhile.
Other privacy requests
Email [email protected] from your account’s email address and tell us what you would like:
- Access or export: a copy of the personal data linked to your account.
- Correction: fix inaccurate account information.
- Restriction or objection: limit or object to how we use your data.
We reply within one month. You can also complain to a data protection authority; see our Privacy Policy.